St. Gilles Waas - Belgium Lekker Onze favoriete golfbaan Wilhelminakanaal - Dongen "Gemeente Dongen Ga naar mijn huidige werkgever 3 lieve kinderen Opleidingen / Trainingen Katwijkse duinen vorige week Contact / Vragen / Informatie

CoolBlue package deliveries fail more than you think....
And yes, it happened to me again, although I should have known better by now.

Yesterday, around  I ordered 2 items on CoolBlue, in-time, in stock, and receive the confirmation & invoice, as payment i in advance. Not an order of 30 euro's, but considerably more. Yes, certainly you will have that delivered tomorrow sir, I was told. Happy, I needed those things rather badly and although I had some earlier bad experiences, I Feld good about it. ICoolBlue delivery failing live a little more than 1 mile from their latest new distribution center by the way. About 45 minutes later, I received the email that the order was processed and being shipped to the distribution point. Okay, so far, so good.

This morning I received an email that the shipment was loaded in the van and transportation towards me was in process. Delivery between 15:00 & 17:00 hrs. Yeah, yeah,...  I know the package guys can be busy sometimes, I'm actually working at home today, so okay,.. 5:00 PM passes and 1 hour later I ask Coolblue to really check if the package is on it's way.  Yeah, yeah, no problem, you know the words. This happened multiple times this evening until I got,..  again,..  a message from CoolBlue that my package is delayed and will be offered again TOMORROW! What !!!  The mail even dared suggested that I was on the toilet, walking with my dog, which I don't have.... , the delivery boy couldn't find my house, my doorbell was broken...  Yeah right...  They even tried that a little on twitter,.. I kept someone at home the whole day, that costs me money as well guys! Don't you realize that?   Please, please, please just tell me, that the package was incomplete, damaged, late, missing or stolen or whatever, but please, please, do not try to f##k me with some fake email messages and more lies, if they just can't deliver in-time. I cannot accept that.

I hope everyone that has the same experiences with these firm, likes, shares or retweets these lines, as negative comments on the website are being blocked and 99% certain delivery within the next day, what there promoting on their own website isn't probably even true.  They even had the guts to just twittered me, if I was home all day....  What do you think? This is costing me money BIG TIME! They even had that guts to twitter me that the delivering company was at my door an hour ago,.. Losers.... I hope some logistic organization will inquire this. I can prove the all the things stated above by the way and there certainly must be a lot more people feeling & experiencing this "Customer Service".  

Shame on you CoolBlue... CustomerCare is everything.
I warned you multiple times today.

31 augustus 2016                                            


Ben Oostdam
Ben Oostdam has been working with Windows systems since 1993. Worked for several companies as a system administrator, and is currently a Senior Support Engineer & (Freelance) Trainer for a large company in the Netherlands.  

Disclaimer: The information contained in this website/article is for general information purposes only. The information is provided as is, by Ben Oostdam and others, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are sometimes able to link to other websites which are not under my control. I have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, I take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. All entries in these articles, are my individual opinion, or from co-writers, and they don't necessary reflect the opinion of my employer.


Saturday the 19th, January 2019. All rights reserved.. // Oostdam WebDesign